Terms of Use

The agreement between Suite201 and the brokerages and staff who use it.

Effective August 31, 2026

1. Agreement

These Terms govern use of Suite201 (the "Service"), operated by dwello Home Group. They are entered into by the brokerage that subscribes (the "Customer") and apply to every person the Customer authorises to use it ("Users"). By using the Service you accept them; if you are accepting on behalf of a brokerage, you confirm you are authorised to bind it.

2. The Service

Suite201 is a private operations platform for real estate brokerages. It provides client and enquiry management, transaction tracking, document handling and electronic signature, calendar and task management, internal messaging, email and text messaging, telephony, and AI-assisted drafting and summarisation. Features change over time; we may add, alter or withdraw them.

3. Accounts

• Accounts are created by a Customer administrator. There is no public registration.
• Credentials are personal. Do not share them. Tell us promptly if an account is compromised.
• The Customer is responsible for what its Users do, and for removing access when someone leaves.
• We may suspend an account that is being used in breach of these Terms, or where required to protect the Service or another party.

4. Customer data

The Customer owns the data it and its Users put into the Service, including client records and documents. The Customer grants us only the licence needed to host, process, transmit, back up and display that data in order to provide the Service, and to comply with law.

We do not sell Customer data, and we do not use it to train public AI models.

5. Acceptable use

You agree not to use the Service to:

• Break the law, or infringe anyone's rights.
• Send text messages or email in breach of the Telephone Consumer Protection Act, CAN-SPAM, or equivalent rules — including messaging people who have opted out.
• Record a call without the consent every party's jurisdiction requires. Illinois and several other states require all parties to consent. Where a recording feature is used, the required disclosure must be given before recording starts.
• Discriminate, or facilitate discrimination, against anyone on the basis of race, colour, religion, sex, familial status, national origin, disability, or any other protected class — in marketing, client selection, communication, or any use of the Service's automated features.
• Attempt to access another tenant's data, probe or circumvent security, or reverse engineer the Service.
• Upload malware, or use the Service to store data unrelated to the Customer's business.

6. Listing data

Property listing content is licensed from a Multiple Listing Service and remains subject to that licence. You agree not to redistribute the feed to anyone not licensed to receive it, not to alter or enhance listing photographs, to keep required attribution and disclaimers intact where listings are displayed, and to honour opt-outs and display restrictions. Listing information is provided as supplied by the MLS; it is deemed reliable but is not guaranteed.

7. Electronic signatures

The Service creates and stores legally binding electronic signatures under the federal ESIGN Act and the Uniform Electronic Transactions Act. By signing electronically, a signer consents to do business electronically and agrees their electronic signature has the same effect as a handwritten one. We retain an audit trail — identity, timestamps, IP address and a verification identifier — and make the signed document available to the parties.

We provide the signing mechanism. We do not draft, review or advise on the contents of any document, and using the Service is not a substitute for legal or brokerage review.

8. AI features

The Service uses AI to draft, summarise, categorise and transcribe. Output can be wrong, incomplete or misleading. It is a starting point for a person, never a decision.

• Review AI output before it is sent to a client or relied on.
• AI output is not legal, financial, tax or compliance advice.
• Fair housing obligations apply in full to anything the Service helps produce.

9. Third-party services

The Service connects to third parties — including Google, Twilio, Postmark, Anthropic, Deepgram, MLS Grid and Apple. Where you connect an account, you authorise us to access it as described at the time of connection, and your use of that service remains governed by its own terms. We are not responsible for third-party services or their availability.

10. Fees

Where the Service is provided under a paid subscription, fees, billing period and renewal are as agreed in writing with the Customer. Fees are non-refundable except where the law requires otherwise or we agree in writing. We will give at least 30 days' notice before a price change takes effect.

11. Availability

We work to keep the Service available, but we do not promise uninterrupted or error-free operation unless a separate written service level agreement says so. We may take the Service down for maintenance, and will avoid business hours where we reasonably can.

12. Confidentiality

Each party will protect the other's non-public information with at least reasonable care, and use it only for this relationship. This does not cover information that is public, independently developed, or lawfully obtained elsewhere — or disclosure required by law.

13. Our intellectual property

We own the Service — its software, design and documentation — and all rights in it. These Terms grant a limited, non-exclusive, non-transferable right to use it while the agreement is in force, and nothing more. Feedback you give us may be used freely without obligation.

14. Term, termination and what happens to the data

• Either party may end the agreement on 30 days' written notice, unless a subscription says otherwise.
• We may suspend or terminate immediately for a material breach, unlawful use, or non-payment.
• On termination the Customer may request an export of its data. We will provide it in a usable format within 30 days of the request.
• We will delete or de-identify Customer data within 90 days of termination, except what we must keep by law, or what exists in routine backups until they expire.

15. Disclaimer

Except as expressly stated, the Service is provided "as is", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will meet your requirements or that its output will be accurate. We are not a law firm, a brokerage compliance service, or a provider of legal advice.

16. Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability arising out of or relating to the Service will not exceed the amounts paid by the Customer in the twelve months before the event giving rise to the claim — or, where no fees have been paid, one hundred US dollars. Nothing here limits liability that cannot be limited by law.

17. Indemnity

The Customer will defend and indemnify us against claims arising from its data, its use of the Service in breach of these Terms, its communications with consumers, or its violation of law — including fair housing, telephone consumer protection, call recording and MLS rules. We will promptly notify the Customer of any such claim and allow it to control the defence.

18. Data protection

Our handling of personal information is described in the Privacy Policy, which forms part of these Terms. Where a Customer is subject to a privacy law requiring a data processing agreement, we will enter into one on request.

19. Governing law and disputes

These Terms are governed by the laws of the State of Illinois, without regard to conflict of laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Illinois. Each party will first attempt to resolve a dispute informally by contacting the other.

20. Changes to these Terms

We may update these Terms. For a material change we will give notice in the app or by email before it takes effect. Continuing to use the Service after that means accepting the change.

21. General

These Terms, with the Privacy Policy and any written subscription agreement, are the entire agreement between the parties. Neither party may assign them without the other's consent, except to a successor of its business. If a provision is unenforceable, the rest stands. A failure to enforce is not a waiver. Neither party is liable for delay caused by events beyond its reasonable control. Notices to us go to legal@suite201hq.com.